Create one single application process for multiple payments.
The Single Discretionary Allowance (SDA) Gateway is a system and methodology that combines three application processes into one. By doing so, it reduces administration, combats fraud and helps to ensure that applicants receive their correct entitlement.
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Contact us to learn more about how the SDA Gateway can help you to reduce administration and improve outcomes.
Combine multiple applications into one
The SDA Gateway combines three application processes into one – the Discretionary Housing Payment, the Local Area Support Scheme and Council Tax Help.
Help people to claim the right entitlement
Often, people who are in a crisis situation are not aware of what they can claim. A multi-payment application helps to ensure that they receive their full entitlement.
Remove unnecessary processing
By removing the need for three separate applications, you reduce administration time so that urgent support can be provided to those that need it the most.
When a vulnerable individual makes a multi-payment application, the only submit one set of consistent information.
Link data with E-CINS
Every application is logged into E-CINS and appended to the appropriate profile (or a new profile is created if one doesn’t already exist).
Highlight emerging trends
SDA Gateway integrates with E-CINS, which enables practitioners to analyse realtime trends in applications for payments.
What is the SDA?
Combine multiple payments into one single award.
The Single Discretionary Allowance combines three payments into one – the Discretionary Housing Payment, the Local Area Support Scheme and Council Tax Help. By doing so, it reduces administration and increases the speed at which support can be offered to those that need it the most. The Empowering Communities SDA Gateway helps to facilitate this new streamlined award by providing three key components – customer-facing forms, processing, and analytics.
How does it work?
The customer applies once online and a practitioner then processes the award and identifies whether the customer is also in need of any additional help. By doing this, a council is able to address the underlying cause of the crisis, rather than just treat the symptoms.
Joining up interventions so that the right information can be shared and the right support can be offered, at the right time.
By giving all local professionals access to a collaborative network, everyone is better placed to address the needs of the vulnerable people they’re connected with. When partners work together, they can build a more comprehensive picture of an individual’s situation and ultimately improve outcomes.
Data Visualisation and Business Intelligence
Use analytics to assess an individual’s current situation.
Due to several ongoing welfare reforms, such as the benefit cap, the number of people presenting to councils with financial difficulties is increasing. Each of these has their own set of circumstances and underlying causes that need addressing.
To help in this respect, we’ve developed a number of tools within E-CINS that monitor/assess an individual’s specific situation. One of these, the Wheel Assessment, displays a score in a graphical format so it’s easy to assess someone’s needs. By overlaying previous assessments, practitioners can quickly identify areas for improvement.
We’re continually improving our products at no extra cost to our clients.
All of our products have been designed, developed and deployed using a ‘continuous improvement’ methodology. This means that you’ll receive updates at no additional cost.
Years of experience
Tried and tested
The type of information sharing [provided by Empowering-Communities’ products] allows us to anticipate an offenders likely behaviour in custody and also enables our Offender Supervisors to identify programmes and courses that need to be undertaken in custody which are designed to lower an offenders risk of re-offending.
RICHARD BELL AND SENIOR OFFICER JOHN WOOD / HMP STAFFORD’S RESETTLEMENT OFFICERS
There are some vulnerable groups who need additional support to help them manage the conversion to Universal Credit. This new way of working is a fantastic step forwards and will save both practitioners and residents a great deal of time.
COUNCILLOR SARAH RUSSELL / DERBY CITY COUNCIL
An offender was being released from prison and my team had concerns that the offender would try to make contact with the victim, potentially affecting their safety. A PCSO made a note on E-CINS that the offender was due to be leaving prison within the next few days. We would not normally be privy to that information, but because it was flagged on the Victim’s profile, we were able to quickly contact the victim and hold a face to face meeting to assess the level of risk to them.
ANNABEL TATE / BRIGHTON & HOVE COUNCIL
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