Create one single application process for multiple payments.

The Single Discretionary Allowance (SDA) Gateway is a system and methodology that combines three application processes into one. By doing so, it reduces administration, combats fraud and helps to ensure that applicants receive their correct entitlement.

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Combine multiple applications into one

The SDA Gateway combines three application processes into one – the Discretionary Housing Payment, the Local Area Support Scheme and Council Tax Help.

Help people to claim the right entitlement

Often, people who are in a crisis situation are not aware of what they can claim. A multi-payment application helps to ensure that they receive their full entitlement.

Remove unnecessary processing

By removing the need for three separate applications, you reduce administration time so that urgent support can be provided to those that need it the most.

Reduce fraud

When a vulnerable individual makes a multi-payment application, the only submit one set of consistent information.

Link data with E-CINS

Every application is logged into E-CINS and appended to the appropriate profile (or a new profile is created if one doesn’t already exist).

Highlight emerging trends

SDA Gateway integrates with E-CINS, which enables practitioners to analyse realtime trends in applications for payments.
What is the SDA?

Combine multiple payments into one single award.

The Single Discretionary Allowance combines three payments into one – the Discretionary Housing Payment, the Local Area Support Scheme and Council Tax Help. By doing so, it reduces administration and increases the speed at which support can be offered to those that need it the most. The Empowering Communities SDA Gateway helps to facilitate this new streamlined award by providing three key components – customer-facing forms, processing, and analytics.

How does it work?

The customer applies once online and a practitioner then processes the award and identifies whether the customer is also in need of any additional help. By doing this, a council is able to address the underlying cause of the crisis, rather than just treat the symptoms.

With so much at stake, there really is no place for those withholding important information.

By giving all local professionals access to a collaborative network, everyone is better placed to address the needs of the vulnerable people they’re connected with. When partners work together, they can build a more comprehensive picture of an individual’s situation and ultimately improve outcomes.

Data Visualisation and Business Intelligence

Use analytics to assess an individual’s current situation.

Due to several ongoing welfare reforms, such as the benefit cap, the number of people presenting to councils with financial difficulties is increasing. Each of these has their own set of circumstances and underlying causes that need addressing.

To help in this respect, we’ve developed a number of tools within E-CINS that monitor/assess an individual’s specific situation. One of these, the Wheel Assessment, displays a score in a graphical format so it’s easy to assess someone’s needs. By overlaying previous assessments, practitioners can quickly identify areas for improvement.

We’re continually improving our products at no extra cost to our clients.

All of our products have been designed, developed and deployed using a ‘continuous improvement’ methodology. This means that you’ll receive updates at no additional cost.

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