Secure, multi-agency safeguarding solutions including MASH, MARAC and Victim Services.

Everyone has the right to live in safety, free from abuse and neglect. But issues that can lead to an adult or young person becoming vulnerable can be complex and multidimensional.
A number of Government reports have reiterated the need for agencies to work together to ensure that safeguarding decisions are based on a comprehensive understanding of each individual.

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Contact us to learn more about our approach to safeguarding.
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Wrapping holistic support around the needs of vulnerable people.

Sharing information securely has several benefits for all involved. Not only does it improve the accuracy of risk assessments, but also it saves money by reducing duplicated effort. By joining the dots across a region, you can avoid cases getting “lost” and falling through the gaps.


In an effort to increase the level of coordination, many areas of the UK have established Multi Agency Safeguarding Hubs (MASHs) and Multi Agency Risk Assessment Conferences (MARACs). These improve cohesion between teams by giving practitioners a secure forum to discuss the needs of vulnerable individuals. To support these initiatives, Empowering Communities provides a range of specific tools that enable organisations to continue collaborating between these periodic meetings.


Joining up the dots.

If you’re running a MASH or Community MARAC, you may need to involve colleagues in other agencies as well as the voluntary sector. We’ve made this process as simple as possible, while also retaining high-grade fully audited security protocols.


By using our EC Connect MASH, MARAC and Victim Services solutions, you can monitor and manage your client/public relationships through a range of workstreams including criminal justice, diversion and support.


How We Help

A suite of linked products to manage the entire process.

Our suite of products link together to keep all of your information in one place. From initial referrals, through to risk assessments and full case management, we can make life easier for you at every step.


Quickly manage all your referrals in one place.

Encrypted Referral Forms

When a practitioner, police officer or support agency wants to send a referral, they complete an encrypted electronic form. These forms can be password protected or publicly available.

Triage Desk (EC Connect)

All referrals arrive into a triage desk for consideration. With all of the information in one place, practitioners can easily manage cases, upload reports, access data and communicate with clients in real time.

Advanced Case Management (E-CINS)

If a victim or vulnerable person requires full case management, they can have their cases transferred into E-CINS. Multiple agencies can then deliver the right kind of joined up support.


Communicate securely with clients in real time.

In addition to the products above, MyPortal allows practitioners to liaise securely with their clients in real time.

Through an innovative encrypted module called ‘MyPortal’ practitioners can securely engage with clients in realtime to securely share documents, surveys, support plans and action plans. Clients can also receive updates, text messages and secure communications from practitioners to help them through their support journey.

Comply with the GDPR

Share information securely without breaching the GDPR regulations. Our products are routinely assessed by GDPR specialists to ensure full compliance.

Empower victims and vulnerable people

Simple referral forms and a ‘one front door’ approach, empower victims and vulnerable people who would not usually report to the police.

Save money and improve outcomes

Expedite information sharing and make swift decisions to safeguard the vulnerable.
Initial referral

When a victim, police or a practitioner wants to make a referral they complete an encrypted referral form. Information is then sent directly into a triage desk.

Triage via a management desk

Referral data is automatically populated into the Triage desk in realtime saving considerable hours of administrative time. The appropriate teams such as Victim Hub are notified and are able to carry out further investigation. All relevant information is logged securely into the system where it can be shared within the team.

Multi-agency support

If required, cases can be escalated for full multi-agency support with external partners to be delivered to the victim. Online forms make it easy to capture information from all sources and build a complete picture of a victim’s needs and risk factors and secure referrals can be made to MARACs if required. Data can be transformed through a business intelligence and data visualisation tool to provide a richer data set capture.

Direct communication

Any ongoing activity, such as action/support plans, can be administered via MyPortal. This is particularly useful for support workers who can set tasks and monitor these accordingly.

With sensitive situations such as these, it’s important to ensure the right support can be delivered at the right time.

By giving all local professionals access to a collaborative network, everyone is better placed to address the needs of the vulnerable people they’re connected with. When partners work together, they can build a more comprehensive picture of an individual’s situation and ultimately improve outcomes.


About Us

Secure, accredited and scalable

For 17 years, we’ve been creating single and multi-agency cloud-based community management systems that help you to share information with partners and deliver joined-up interventions.

Secure UK data centres

Your information will be hosted on high-performance servers in secure, accredited, UK data centres. These are routined audited and compliant with the latest regulations.

ISO accredited

Our accreditations include: ISO 27001, for the design, development, hosting and processing of multi-agency systems, ISO 9001, Cyber Essentials and Cyber Essentials Plus.

No licence fees

As a not-for-profit organisation, we’re not in this for the money. All of our products are available without costly licence fees to encourage you to invite other partners.

Mobile friendly

You’ll be able to work more efficiently by accessing your data securely while away from desk. Our products are designed to work on mobiles, tablets and desktops.

We’re continually improving our products at no extra cost to our clients.

All of our products have been designed, developed and deployed using a ‘continuous improvement’ methodology. This means that you’ll receive updates at no additional cost.


Years of experience

Tried and tested

Book a demo

If you would like to learn more about how our suite of products can help you to save money, while also improving outcomes, please send us your details using the form below.

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