Facilitating the process to bring victims together with perpetrators to repair harm.
For almost 20 years, we’ve been creating single and multi-agency cloud-based community management systems that help you to share information with partners and deliver joined-up interventions.
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Contact us to learn more about our approach to restorative justice.
Preventing and repairing harm and conflict.
Restorative justice brings together people who have been harmed by crime or conflict with those responsible for the harm with the aim of facilitating effective and positive communication. It provides an opportunity for everyone affected by a specific crime or incident to play a part in repairing the harm and finding a positive way forward.
Coordinated joined up approach.
It’s a practice that is increasingly being used in schools, children’s services, workplaces, hospitals, communities and the criminal justice system and involves a coordinated joined up effort to manage the process sensitively, keeping all parties informed and updated every step of the way whilst offering support to victims, witnesses and their families.
How We Help
A suite of linked products to manage the entire process.
Our suite of products link together to keep all of your information in one place. From initial referrals, through to risk assessments and full case management, we can make life easier for you at every step.
Quickly manage all your referrals in one place.
Encrypted Referral Forms
When a practitioner, police officer or support agency wants to send a referral, they complete an encrypted electronic form. These forms can be password protected or publicly available.
Triage Desk (EC Connect)
All referrals arrive into a triage desk for consideration. With all of the information in one place, practitioners can easily manage cases, upload reports, access data and communicate with clients in real time.
Advanced Case Management (E-CINS)
If a victim and/or an offender requires full case management, they can have their cases transferred into E-CINS. Multiple agencies can then deliver the right kind of joined up support.
Communicate securely with clients in real time.
In addition to the products above, MyPortal allows practitioners to liaise securely with their clients in real time.
Through an innovative encrypted module called ‘MyPortal’ practitioners can securely engage with clients in realtime to securely share documents, surveys, support plans and action plans. Clients can also receive updates, text messages and secure communications from practitioners to help them through their support journey.
Comply with the GDPR
Share information securely without breaching the GDPR regulations. Our products are routinely assessed by GDPR specialists to ensure full compliance.
Empower victims and vulnerable people
Simple referral forms and a ‘one front door’ approach, empower victims and vulnerable people who would not usually report to the police.
Save money and improve outcomes
Expedite information sharing and make swift decisions to safeguard the vulnerable.
When a practitioner wants to make a referral for a victim or offender who is interested in exploring a Restorative Justice approach they complete an encrypted referral form. Information is then sent directly into a triage desk.
Triage via a management desk
The appropriate teams are notified and are able to carry out further investigation regarding the individual’s background, details of their specific case and who is involved. All relevant information is logged securely into the system. Within their team they can share relevant information to agree the best approach based on restorative principles or set up a restorative meeting.
If required, cases can be escalated for full multi-agency support to be delivered to the victim and/or offender. Online forms make it easy to capture information from all sources and build a complete picture of an individual’s needs and risk factors.
Any ongoing activity, such as action/support plans, can be administered via MyPortal. This is particularly useful for support workers who can set tasks and monitor these accordingly.
With sensitive situations such as these, it’s important to ensure the right support can be delivered at the right time.
By giving all local professionals access to a collaborative network, everyone is better placed to address the needs of the vulnerable people they’re connected with. When partners work together, they can build a more comprehensive picture of an individual’s situation and ultimately improve outcomes.
Secure, accredited and scalable
For 17 years, we’ve been creating single and multi-agency cloud-based community management systems that help you to share information with partners and deliver joined-up interventions.
Secure UK data centres
Your information will be hosted on high-performance servers in secure, accredited, UK data centres. These are routined audited and compliant with the latest regulations.
Our accreditations include: ISO 27001, for the design, development, hosting and processing of multi-agency systems, ISO 9001, Cyber Essentials and Cyber Essentials Plus.
No licence fees
As a not-for-profit organisation, we’re not in this for the money. All of our products are available without costly licence fees to encourage you to invite other partners.
You’ll be able to work more efficiently by accessing your data securely while away from desk. Our products are designed to work on mobiles, tablets and desktops.
We’re continually improving our products at no extra cost to our clients.
All of our products have been designed, developed and deployed using a ‘continuous improvement’ methodology. This means that you’ll receive updates at no additional cost.
Years of experience
Tried and tested
The type of information sharing [provided by Empowering-Communities’ products] allows us to anticipate an offenders likely behaviour in custody and also enables our Offender Supervisors to identify programmes and courses that need to be undertaken in custody which are designed to lower an offenders risk of re-offending.
RICHARD BELL AND SENIOR OFFICER JOHN WOOD / HMP STAFFORD’S RESETTLEMENT OFFICERS
There are some vulnerable groups who need additional support to help them manage the conversion to Universal Credit. This new way of working is a fantastic step forwards and will save both practitioners and residents a great deal of time.
COUNCILLOR SARAH RUSSELL / DERBY CITY COUNCIL
An offender was being released from prison and my team had concerns that the offender would try to make contact with the victim, potentially affecting their safety. A PCSO made a note on E-CINS that the offender was due to be leaving prison within the next few days. We would not normally be privy to that information, but because it was flagged on the Victim’s profile, we were able to quickly contact the victim and hold a face to face meeting to assess the level of risk to them.
ANNABEL TATE / BRIGHTON & HOVE COUNCIL
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If you would like to learn more about how our suite of products can help you to save money, while also improving outcomes, please send us your details using the form below.