Facilitating the process to bring victims together with perpetrators to repair harm.

For almost 20 years, we’ve been creating single and multi-agency cloud-based community management systems that help you to share information with partners and deliver joined-up interventions.

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Contact us to learn more about our approach to restorative justice.
Restorative Justice

Preventing and repairing harm and conflict.

Restorative justice brings together people who have been harmed by crime or conflict with those responsible for the harm with the aim of facilitating effective and positive communication. It provides an opportunity for everyone affected by a specific crime or incident to play a part in repairing the harm and finding a positive way forward.

Coordinated joined up approach.

It’s a practice that is increasingly being used in schools, children’s services, workplaces, hospitals, communities and the criminal justice system and involves a coordinated joined up effort to manage the process sensitively, keeping all parties informed and updated every step of the way whilst offering support to victims, witnesses and their families.

How We Help

A suite of linked products to manage the entire process.

Our suite of products link together to keep all of your information in one place. From initial referrals, through to risk assessments and full case management, we can make life easier for you at every step.

Quickly manage all your referrals in one place.

Encrypted Referral Forms

When a practitioner, police officer or support agency wants to send a referral, they complete an encrypted electronic form. These forms can be password protected or publicly available.

Triage Desk (EC Connect)

All referrals arrive into a triage desk for consideration. With all of the information in one place, practitioners can easily manage cases, upload reports, access data and communicate with clients in real time.

Advanced Case Management (E-CINS)

If a victim and/or an offender requires full case management, they can have their cases transferred into E-CINS. Multiple agencies can then deliver the right kind of joined up support.

MyPortal

Communicate securely with clients in real time.

In addition to the products above, MyPortal allows practitioners to liaise securely with their clients in real time.

Through an innovative encrypted module called ‘MyPortal’ practitioners can securely engage with clients in realtime to securely share documents, surveys, support plans and action plans. Clients can also receive updates, text messages and secure communications from practitioners to help them through their support journey.

Comply with the GDPR

Share information securely without breaching the GDPR regulations. Our products are routinely assessed by GDPR specialists to ensure full compliance.

Empower victims and vulnerable people

Simple referral forms and a ‘one front door’ approach, empower victims and vulnerable people who would not usually report to the police.

Save money and improve outcomes

Expedite information sharing and make swift decisions to safeguard the vulnerable.
01.
Initial referral

When a practitioner wants to make a referral for a victim or offender who is interested in exploring a Restorative Justice approach they complete an encrypted referral form. Information is then sent directly into a triage desk.

02.
Triage via a management desk

The appropriate teams are notified and are able to carry out further investigation regarding the individual’s background, details of their specific case and who is involved. All relevant information is logged securely into the system. Within their team they can share relevant information to agree the best approach based on restorative principles or set up a restorative meeting.

03.
Multi-agency support

If required, cases can be escalated for full multi-agency support to be delivered to the victim and/or offender. Online forms make it easy to capture information from all sources and build a complete picture of an individual’s needs and risk factors.

04.
Direct communication

Any ongoing activity, such as action/support plans, can be administered via MyPortal. This is particularly useful for support workers who can set tasks and monitor these accordingly.

With sensitive situations such as these, it’s important to ensure the right support can be delivered at the right time.

By giving all local professionals access to a collaborative network, everyone is better placed to address the needs of the vulnerable people they’re connected with. When partners work together, they can build a more comprehensive picture of an individual’s situation and ultimately improve outcomes.

About Us

Secure, accredited and scalable

For 17 years, we’ve been creating single and multi-agency cloud-based community management systems that help you to share information with partners and deliver joined-up interventions.

Secure UK data centres

Your information will be hosted on high-performance servers in secure, accredited, UK data centres. These are routined audited and compliant with the latest regulations.

ISO accredited

Our accreditations include: ISO 27001, for the design, development, hosting and processing of multi-agency systems, ISO 9001, Cyber Essentials and Cyber Essentials Plus.

No licence fees

As a not-for-profit organisation, we’re not in this for the money. All of our products are available without costly licence fees to encourage you to invite other partners.

Mobile friendly

You’ll be able to work more efficiently by accessing your data securely while away from desk. Our products are designed to work on mobiles, tablets and desktops.

We’re continually improving our products at no extra cost to our clients.

All of our products have been designed, developed and deployed using a ‘continuous improvement’ methodology. This means that you’ll receive updates at no additional cost.

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If you would like to learn more about how our suite of products can help you to save money, while also improving outcomes, please send us your details using the form below.