A complete system for consolidating your multi-partner victim services data.
Phoenix VS gives you a way to manage victim data from multiple sources. It can import automatically or manually and lets you manage your service from a single dashboard.
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Contact us to learn more about how we can help you to consolidate your victim services data.
Easily import data
Import victim data automatically from multiple organisations via an API or manually via a CSV on a periodic basis.
Provide ongoing case management
Link with E-CINS for ongoing case management if required, which enables practitioners to escalate cases.
Access a single dashboard view
Keep all activity together in one place and access profiles, reports, tasks and deadlines from a single view.
Referrals can arrive into the system from a range of sources, including other partners, community hubs and self-referrals.
View an activity timeline
A victim timeline provides a chronological record that includes contact dates, contact method, user notes and time spent.
Automatically check for duplicates
The system automatically checks for duplicate profiles by using the first name, last name and date of birth fields.
Victim Services Desk
Create a multi-partner referral desk specifically for victim services.
Victim data and intelligence can be spread over many various organisations and sources, which can make managing the process very challenging. Phoenix-VS performs three important functions – it imports all the data into one place, consolidates referrals and lets practitioners handle each case efficiently. Ultimately, Phoenix-VS saves time and helps everyone to make more informed decisions.
Communicate with victims
Practitioners can contact and respond to victims via SMS, email, phone call or letter.
Joining up interventions so that the right information can be shared and the right support can be offered, at the right time.
By giving all local professionals access to a collaborative network, everyone is better placed to address the needs of the vulnerable people they’re connected with. When partners work together, they can build a more comprehensive picture of an individual’s situation and ultimately improve outcomes.
Single Dashboard View
Gain a quick overview of all the latest activity via simple, single view victim services dashboard.
Our Victim Services Solution gives practitioners working with victims a sense of control by bringing all activity together in one place. A useful single view dashboard provides an overview of the various elements of the service, including: details of last data import, victim profiles (search/filter, status, timeline, geolocation), reports, tasks, deadlines, and assigned victims.
Gain an overview of what needs to be done and by when.
Tasks can be recreated and managed via the system dashboard, which enables teams to work collaboratively if required and monitor the latest collective progress.
We’re continually improving our products at no extra cost to our clients.
All of our products have been designed, developed and deployed using a ‘continuous improvement’ methodology. This means that you’ll receive updates at no additional cost.
Years of experience
Tried and tested
The type of information sharing [provided by Empowering-Communities’ products] allows us to anticipate an offenders likely behaviour in custody and also enables our Offender Supervisors to identify programmes and courses that need to be undertaken in custody which are designed to lower an offenders risk of re-offending.
RICHARD BELL AND SENIOR OFFICER JOHN WOOD / HMP STAFFORD’S RESETTLEMENT OFFICERS
There are some vulnerable groups who need additional support to help them manage the conversion to Universal Credit. This new way of working is a fantastic step forwards and will save both practitioners and residents a great deal of time.
COUNCILLOR SARAH RUSSELL / DERBY CITY COUNCIL
An offender was being released from prison and my team had concerns that the offender would try to make contact with the victim, potentially affecting their safety. A PCSO made a note on E-CINS that the offender was due to be leaving prison within the next few days. We would not normally be privy to that information, but because it was flagged on the Victim’s profile, we were able to quickly contact the victim and hold a face to face meeting to assess the level of risk to them.
ANNABEL TATE / BRIGHTON & HOVE COUNCIL
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If you would like to learn more about how our suite of products can help you to save money, while also improving outcomes, please send us your details using the form below.