Breaking down barriers and enabling collaboration to wrap support around people who Hoard.

We’ve created a secure way for people to share information, access agencies who may not be known to them, and introduce agencies to one another, to support people who Hoard.

Got an enquiry?

Contact us to learn more about how our Hoarding Solution can help you get help and wrap support around people who Hoard.
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“Finally one referral form that negates the need to complete many different ones and promotes and encourages partnership working from the onset.”

Heather Matuozzo, Director, Clouds End CIC

Assess progress

Track, monitor and assess clients’ progress so you can see what is working, what isn’t and identify trends.

Wider support

Put agencies in touch with another to provide a person-centred approach and to enable everyone to know what support is in place, what action is being taken, who by and when.

Big picture

Share Online Safety and Care Plans with Partners

Integrate with E-CINS case management

A management desk can automatically integrate with E-CINS case management for full multi-agency support.

Access on mobile

Forms can be completed via a mobile device or tablet, which removes the need to return back to your desk for administration.

Journey Mapping

Electronic journey-mapping tools for use with your clients

Create automatic referrals

Referrals can be triggered automatically based on certain criteria. For example, you may wish to create an automatic referral for at-risk pets or fire risk.

Replace paper-based forms

Your paper-based forms will be replaced by electronic alternatives, which saves time and enables the immediate secure storage of information.

Secure Client Engagement

Secure, two-way communication with clients via mobile app
An Encrypted End-to-End Process

Hoarding is often a solution to a problem people don’t know they have.

The aim of journey mapping an individual who has hoarding issues is to better understand the triggers, what support they did or didn’t have and how we can begin to address wider support for this mental health condition.

The WHO (World Health Organisation) recognised Hoarding as a mental health disorder which will now bring about change in approaches to supporting a person(s) who hoards.

The Clouds End Referral Form works with the Empowering- Communities’ Hoarding Referral and Case Management Solution to enable Housing providers, Local Authorities, Fire & Rescue Services, the Police and their partners a means to take their management of referrals, engagement and support of vulnerable people who hoard to a new level. The process helps all practitioners and the public to identify those at risk and improve outcomes by enabling support to be wrapped around them quickly and effectively.

No need to return to your desk

As our products are accessible on mobile and tablet devices, forms can be completed while a practitioner or support worker is away from their desk.

Our solution gives everyone the opportunity to get the right help quickly to a person who Hoards to ensure their safety, the safety of their premises and their pets.

By giving all local professionals access to a collaborative network, everyone is better placed to address the needs of the vulnerable people they’re connected with. When partners work together, they can build a more comprehensive picture of an individual’s situation and ultimately improve outcomes.


Watch Keith’s Story – an inspirational and personal journey and hear how agencies are all asking for multi-agency work to be able to help those with hoarding issues.

Filtering and Automatic Referrals

Create detailed multi-partner reports without having to compile data from multiple systems.

The desk gives you the ability to filter warnings by a range of different criteria. For example, a practitioner may wish to identify the warnings relating to drink/drugs or mental health issues. In addition, the desk can automate a number of processes, such as referral to partner organisations. This means that you can trigger a home visit automatically when a set criteria is met. Or maybe you would like to send all youth-related warnings to an appropriate service.

Produce reports and highlight trends

Many practitioners and analysts often have to battle with manual forms and several spreadsheets when trying to run reports. As the management desk dovetails neatly into E-CINS’ case management system, reports are much more readily available. This not only saves time but it also improves accuracy by reducing human error.

We’re continually improving our products at no extra cost to our clients.

All of our products have been designed, developed and deployed using a ‘continuous improvement’ methodology. This means that you’ll receive updates at no additional cost.

Years of experience

Working together as a multi-agency group

Heather Matuozza Clouds End
Heather Matuozzo, Clouds End CIC

'The Empowering-Communities Solution provides an effective way forward to help people who Hoard. Lots of practitioners do training on Hoarding, which is wonderful, but often the training gets lost if it isn’t linked in to working with tenants in a systematic way. Until now there hasn’t been a way of measuring and showing progress or monitoring and maintaining communication within the multi-agency group. I hear people asking for these gaps to be filled on nearly every training course I deliver.'

Book a demo

If you would like to learn more about how our Hoarding Solution can help you to save money, while also improving outcomes, please send us your details using the form below.

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