Tackling domestic abuse and wrapping support around victims.

One woman in four experiences domestic abuse in her lifetime. Two women are killed each week by a current or former partner in England and Wales. With statistics like these, tackling domestic abuse is a national priority, which we all have a role to play in bringing to an end.

Got an enquiry?

Contact us to learn more about our approach to domestic abuse.
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Domestic Violence

Reducing instances of domestic abuse and sexual violence through quicker referrals, enhanced data and joined-up support.

Domestic abuse can happen to anyone, regardless of age, social background, gender, religion, sexuality or ethnicity. It’s a common crime however which, in the vast majority of cases, is experienced by women and perpetrated by men, often a partner or ex-partner, but also by a family member or carer. The abuse can be physical, emotional, psychological, financial or sexual and follows a pattern of controlling, coercive, threatening, degrading and violent behaviour. It can begin at any stage of a relationship and tends to continue with incidents generally becoming more frequent and severe over time.

A National Problem.

It’s a national problem that blights the lives of women, children and their families at an estimated cost of almost £23billion a year. It’s also a problem that is complex to solve as there are many practical and psychological barriers to ending a relationship with a violent partner. Tackling this problem involves a secure, multi-level approach involving a range of professionals who are specialised in providing effective and timely support so that those at risk of harm are protected.

How We Help

A suite of linked products to manage the entire process.

Our suite of products link together to keep all of your information in one place. From initial referrals, through to risk assessments and full case management, we can make life easier for you at every step.

Quickly manage all your referrals in one place.

Encrypted Referral Forms

When a practitioner, police officer or support agency wants to send a referral, they complete an encrypted electronic form. These forms can be password protected or publicly available.

Triage Desk (EC Connect)

All referrals arrive into a triage desk for consideration. With all of the information in one place, practitioners can easily manage cases, upload reports, access data and communicate with clients in real time.

Advanced Case Management (E-CINS)

If a victim and/or an offender requires full case management, they can have their cases transferred into E-CINS. Multiple agencies can then deliver the right kind of joined up support.


Communicate securely with clients in real time.

In addition to the products above, MyPortal allows practitioners to liaise securely with their clients in real time.

Through an innovative encrypted module called ‘MyPortal’ practitioners can securely engage with clients in realtime to securely share documents, surveys, support plans and action plans. Clients can also receive updates, text messages and secure communications from practitioners to help them through their support journey.

Comply with the GDPR

Share information securely without breaching the GDPR regulations. Our products are routinely assessed by GDPR specialists to ensure full compliance.

Empower victims and vulnerable people

Simple referral forms and a ‘one front door’ approach, empower victims and vulnerable people who would not usually report to the police.

Save money and improve outcomes

Expedite information sharing and make swift decisions to safeguard the vulnerable.
Initial referral

When a victim, police or a practitioner wants to make a referral they complete an encrypted referral form. Information is then sent directly into a triage desk.

Triage via a management desk

Referral data is automatically populated into the Triage desk in realtime saving considerable hours of administrative time. The appropriate teams such as Victim Hub are notified and are able to carry out further investigation. All relevant information is logged securely into the system where it can be shared within the team.

Multi-agency support

If required, cases can be escalated for full multi-agency support with external partners to be delivered to the victim. Online forms make it easy to capture information from all sources and build a complete picture of a victim’s needs and risk factors and secure referrals can be made to MARACs if required. Data can be transformed through a business intelligence and data visualisation tool to provide a richer data set capture.

Direct communication

Any ongoing activity, such as action/support plans, can be administered via MyPortal. This is particularly useful for support workers who can set tasks and monitor these accordingly.

With sensitive situations such as these, it’s important to ensure the right support can be delivered at the right time.

By giving all local professionals access to a collaborative network, everyone is better placed to address the needs of the vulnerable people they’re connected with. When partners work together, they can build a more comprehensive picture of an individual’s situation and ultimately improve outcomes.

About Us

Secure, accredited and scalable

For 17 years, we’ve been creating single and multi-agency cloud-based community management systems that help you to share information with partners and deliver joined-up interventions.

Secure UK data centres

Your information will be hosted on high-performance servers in secure, accredited, UK data centres. These are routined audited and compliant with the latest regulations.

ISO accredited

Our accreditations include: ISO 27001, for the design, development, hosting and processing of multi-agency systems, ISO 9001, Cyber Essentials and Cyber Essentials Plus.

No licence fees

As a not-for-profit organisation, we’re not in this for the money. All of our products are available without costly licence fees to encourage you to invite other partners.

Mobile friendly

You’ll be able to work more efficiently by accessing your data securely while away from desk. Our products are designed to work on mobiles, tablets and desktops.

We’re continually improving our products at no extra cost to our clients.

All of our products have been designed, developed and deployed using a ‘continuous improvement’ methodology. This means that you’ll receive updates at no additional cost.

Years of experience

Tried and tested

Book a demo

If you would like to learn more about how our suite of products can help you to save money, while also improving outcomes, please send us your details using the form below.

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