Identify young people at risk from County Lines and quickly join up support around them.

Secure electronic referrals that automatically populate a management desk enables practitioners to quickly identify and start working with vulnerable people who are at risk of, or are involved in county lines. It keeps all the information in one place where you can collaborate with partners to get the right support to an vulnerable young person, quickly and efficiently.

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Contact us to learn more about our approach to County Lines.
A National Problem

The rising problem of county-lines.

Organised crime networks and gangs who are targeting vulnerable and young people to travel across counties to supply drugs is a growing national problem currently affecting at least 46,000 children in England. These young people are victims of trafficking and expoitation who are in need of support involving a range of departments, partners and organisations. Our products and methodology encourage and enable all practitioners to collaborate to tackle this complex problem, quickly and efficiently whilst making significant time and cost savings for all agencies involved.

Tackling county lines

County Lines is affecting the safety and welfare of thousands of vulnerable young people across the UK and impacts on a range of complex issues such as child sexual exploitation, modern slavery and missing persons. Those responsible for safeguarding need an accessible, secure and efficient way to tackle this problem in a co-ordinated and joined up way that involves all relevant partners and gives them a greater understanding of the situation they are facing and the needs of those they are working to support.

How We Help

A suite of linked products to manage the entire process.

Our suite of products link together to keep all of your information in one place. From initial referrals, through to risk assessments and full case management, we can make life easier for you at every step.

Replace your spreadsheets with an intelligent integrated system.

Encrypted Referral Forms

When a practitioner, police officer or concerned member of the public wants to raise the alarm, they complete an encrypted referral form. These forms can be password protected or publicly available.

Triage Desk (EC Connect)

All referrals arrive into a triage desk for consideration. With all of the information in one place, practitioners can easily manage cases, upload reports, access data and communicate with clients in real time.

Advanced Case Management (E-CINS)

If a vulnerable young person and/or an offender requires full case management, they can have their cases transferred into E-CINS. Multiple agencies can then deliver the right kind of joined up support.

MyPortal

Communicate securely with clients in real time.

In addition to the products above, MyPortal allows practitioners to liaise securely with their clients in real time.

Through an innovative encrypted module called ‘MyPortal’ practitioners can securely engage with clients in realtime to securely share documents, surveys, support plans and action plans. Clients can also receive updates, text messages and secure communications from practitioners to help them through their support journey.

Comply with the GDPR

Share information securely without breaching the GDPR regulations. Our products are routinely assessed by GDPR specialists to ensure full compliance.

Empower victims and vulnerable people

Simple referral forms and a ‘one front door’ approach, empower victims and vulnerable people who would not usually report to the police.

Save money and improve outcomes

Expedite information sharing and make swift decisions to safeguard the vulnerable.
01.
Initial referral

When someone believes a vulnerable person is at risk of being involved in County Lines, they complete an encrypted referral form. Information is then sent directly into a triage desk.

02.
Triage via a management desk

The appropriate teams are notified and are able to carry out further investigation regarding the individual’s background, family and known associates. All relevant information is logged securely into the system.

03.
Multi-agency support

If required, cases can be escalated for full multi-agency support. Online forms make it easy to capture information from all sources and build a complete picture of an individual’s needs and risk factors.

04.
Direct communication

Any ongoing activity, such as action/support plans, can be administered via MyPortal. This is particularly useful for support workers who can set tasks and monitor these accordingly.

With so much at stake, practitioners need a secure way to share information.

By giving all local professionals access to a collaborative network, everyone is better placed to address the needs of the vulnerable people they’re connected with. When partners work together, they can build a more comprehensive picture of an individual’s situation and ultimately improve outcomes.

About Us

Secure, accredited and scalable

For 17 years, we’ve been creating single and multi-agency cloud-based community management systems that help you to share information with partners and deliver joined-up interventions.

Secure UK data centres

Your information will be hosted on high-performance servers in secure, accredited, UK data centres. These are routined audited and compliant with the latest regulations.

ISO accredited

Our accreditations include: ISO 27001, for the design, development, hosting and processing of multi-agency systems, ISO 9001, Cyber Essentials and Cyber Essentials Plus.

No licence fees

As a not-for-profit organisation, we’re not in this for the money. All of our products are available without costly licence fees to encourage you to invite other partners.

Mobile friendly

You’ll be able to work more efficiently by accessing your data securely while away from desk. Our products are designed to work on mobiles, tablets and desktops.

We’re continually improving our products at no extra cost to our clients.

All of our products have been designed, developed and deployed using a ‘continuous improvement’ methodology. This means that you’ll receive updates at no additional cost.

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If you would like to learn more about how our suite of products can help you to save money, while also improving outcomes, please send us your details using the form below.