Empowering-Communities are pleased to announce that we have successfully completed an annual surveillance audit for BS EN ISO 9001:2015 Quality Management System in relation to our ISO 9001:2015 Certification which was awarded on 25th July 2016 for a 3 year period.
The quality management system is internally audited and externally assessed by an independent assessor (The Certification Group Limited (TCG).
ISO 9001:2015 is an internationally recognised quality standard which requires an organisation to have a strictly defined quality management system, including documented procedures for workflow management, issue resolution, continuous improvement and customer service, among other procedures.
Benefits of ISO 9001 include the ability to demonstrate that we:
- Work in a more efficient way as all processes are aligned and understood by everyone in the organisation. This increases productivity and efficiency, bringing internal costs down.
- Meet the necessary statutory and regulatory requirements.
- Are able to expand into new markets, as some sectors and clients require ISO 9001 before doing business.
- Identify and address the risks associated with our organisation.
Gary Pettengell, CEO Empowering-Communities said “ISO 9001:2015 is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.
We are delighted to have successfully met the requirements of this standard again and to evidence that we are working hard to ensure that our customers get consistent, good quality products and services, that their needs are consistently met and their satisfaction enhanced”.