Thirteen Joins Forces with Cleveland Police to Tackle ASB

Cleveland Police and its community safety partners have recently “gone live” on the Anti-Social Behaviour module on E-CINS and Thirteen Group, the largest social housing provider in the North East, is included as one of those partners.

The web based ASB case management module allows community safety partners to work together more effectively and efficiently. Clear lines of responsibility and accountability leads to swift action being taken to resolve issues and protect victims. The system streamlines the approach and avoids duplication as each agency represented in the case is able to see all actions taken. The ability to include locations of concern as well as cases, link multiple perpetrators and victims ensures a joined-up approach, helping to prevent different agencies working with the same victims/ perpetrators without realising it. Thirteen have already used the system in a number of cases, including;

• a repeat persistent caller who was creating unreasonable demands on community safety partners, a joined-up plan of action resolved the issue.

• one of the locations of interest currently being managed is in respect of criminal damage, racist graffiti, attempted theft of metal gates, and general widespread anti-social behaviour affecting a number of residents in the area.

The risk assessment matrix on the system allows agencies to assess and grade victim risk and vulnerability, against a consistent framework, this helps to ensure an appropriate tailored response to meet the needs of the victim. While it is still early days the ASB module is already being used effectively and continues to grow as more partners start to embed and use the system.

Gilly Marshall, Group ASB Manager for Thirteen said “The E-CINS system, commissioned by Mr Barry Coppinger, Cleveland Police and Crime Commissioner, is an impressive system. All community safety agencies are being challenged to work smarter and more efficiently and the ASB module has enabled us to start working in this way. My team has found the system easy to use, always a good starting point, and we are already working on a number of cases on E-CINS. The benefits include: time and cost savings, avoidance of duplication, joined-up approach, and improved quality of responses. I am also looking forward to the other modules being developed”.