Case Study – Vulnerable Family and ASB

by Andy Solomon, ASB Team Leader, Ipswich Borough Council

The Issue:

The case started to escalate when an 8 year old boy (Tom)  threatened the victimised family with a knife. Tom was from a family who had recently moved into the area and very little was known about them. It was later established that there were high levels of domestic abuse within the family home involving Tom’s Mother with his step father being the perpetrator.

The Immediate Action

A referral was made to the local Family Intervention Programme. The Mother had serious mental health issues, she was in and out of hospital, frequently overdosing and frequently found drunk. All events about this family were documented onto E-CINS case management system. The family were subject to the involvement of Social Care Services. A number of agencies including Education started to flag up concerns and things very quickly started to spiral out of control.

The Result

Due to the relevant agencies inputting data onto E-CINS the family, within just one day, went from some organisations believing this to be a low level case to the family being classified as a ‘high risk’ case with the social worker sleeping at the address that night. The initial report was put together very quickly because information was all in one place on E-CINS and this then allowed for a more comprehensive report to be put together. It also saved a great deal of time, sped up the processes and potentially prevented a serious case review as there were genuine fears that this situation could have resulted in a death.

‘The information collated onto E-CINS was vital in producing a report to Social Care which helped in identifying that more intense help was urgently required with this family. E-CINS was instrumental in the information sharing process.  E-CINS in this case may well have prevented a serious case review having to be carried out.’