Global leaders in the provision of  secure, collaborative support solutions.

Across the public sector, we’re applying proven methodologies to solve complex problems that require an intelligent partnership approach.

For over 20 years, we’ve helped the public sector and their partners to collaborate for the greater good. Our systems are proven to help teams solve complex problems by working together intelligently. Our experience enables us to put practitioners at the heart of everything we do, to understand their unique needs and work collaboratively with them to co-produce solutions that work in practice. We’re proud to provide the UK’s most widely used referral and multi-agency case management and collaborative support solutions.


Empowering-Communities is a social enterprise in the G-Cloud Framework on the Digital Marketplace. ISO 27001 accredited for the design, development, hosting and processing of multi-agency systems and data. It is also ISO 9001, Cyber Essentials and Cyber Essentials Plus accredited.


All data is securely hosted and processed in-UK based, ISO 27001 accredited, Police Assured Secure Facility (PASF) data centres.


As Empowering-Communities are a not for profit Social Enterprise, E-CINS is offered non commercially. This means there are no individual user licences and no limits on what you can use the system for.

Support & Training

We have a team of in-house experts who work with schemes to help them achieve the most from using our systems and processes. This support includes advice, consultation, guidance and networking.

Our IREDS (Identify, Refer, Engage, Divert, Support) Methodology is about empowering communities by establishing a solid foundation to support those most at risk and in need within your community.

The I-REDS principles can be applied to several business areas, from those at risk of Child Criminal Exploitation and Sexual Exploitation or, if you are from the UK, County Lines and gang exploitation to rough sleepers and those people with complex needs.

One suite of products to manage an individual’s entire  journey.

Our solutions help you and your partners to provide the right kind of joined up support. From the minute an individual enters the system, information can be stored securely on a single shared record.

People are often complex and have multiple needs that require various forms of support/interventions. Often, this leads to different parts of an individual’s data being stored across several records in separate databases. Our solutions and systems give you the ability to create a single shared record that tells the whole story.

Our multi-agency case management system, E-CINS, is used extensively to share information securely, within and across borders.

Practitioners are using our systems to tackle serious societal issues, including: Anti-Social Behaviour, Domestic Abuse, Gangs/Serious Youth Violence, Hate Crime, Integrated Offender Management, Modern Day Slavery and Safeguarding.

Years of experience
Secure public or private referral forms

We provide many organisations with public-facing or practitioner-facing referral forms . These collect information quickly and pass it directly into a triage management desk.

Triage desks for collaborative decision-making

A secure, GDPR compliant, triage desk allows all appropriate partners to decide on the best course of action for a victim, offender or vulnerable person. It’s an efficient way to manage referrals from several different sources.

Multi-agency case management

If required, cases can be escalated for full multi-agency support via our E-CINS product. Online forms make it easy to capture information from all sources and build a complete picture of an individual’s needs and risk factors.

Two way communication with clients

While cases are being managed, often there’s a need to communicate with any client directly. MyPortal gives practitioners the ability to do so via a simple and highly secure interface.

Get in touch

To arrange a demo or to discuss how our suite of multi-agency products can help your organisation, please contact us by using the form or by calling +44(0)1493 858768 (UK), or (08) 6270 6383 (Australia/New Zealand).